Case Study | Mr Manton

The quick thinking actions of one of our optometrists proved to be life saving for our first-time customer Neil Manton.

Earlier this year Neil was driving home from Yorkshire in grey and rainy weather when he noticed a strange shimmering sensation in his right eye. Putting it down to tiredness, initially Neil wasn’t too worried, but when that shadow didn’t seem to go away after a few days he decided to book an appointment at Patrick & Menzies Braintree branch.

At Neil’s appointment our optometrist Charlotte Wearmouth listened carefully to Neil’s concerns and gave him a thorough examination which took almost two hours but couldn’t come to a definitive conclusion. Charlotte said, “Despite not finding any obvious cause, I was aware that Mr Manton’s symptoms were serious, especially as they developed suddenly and were not improving.”

Realising that the problem needed further investigation Charlotte sent the images of Neil’s eye and her findings to Broomfield Hospital with a request for them to follow up. Three or four days, later Neil was called into Broomfield for a further battery of tests, including a brain scan, which revealed that the carotid artery in Neil’s neck was 84% blocked, restricting blood flow to his eyes, and putting him at imminent risk of stroke or fatal heart attack.

Neil was admitted urgently for a 5-and-a-half-hour operation which resolved the issue and Neil was allowed home the following day.

Neil couldn’t be more grateful. “Patrick & Menzies are life savers! I really can’t praise them enough for the professionalism of the service I have received,” he says. “If Charlotte hadn’t been so thorough and taken so much time over my appointment when I went to her, I might not be here to tell the story today.”

Neil returned to Patrick & Menzies just six weeks ago for a further check-up and we are delighted to report that his eye health is even better now than it was before the operation.

Our eyes really are windows to our wellbeing, so if you have any concerns or notice any anomalies with your eyes or vision, please do make an appointment to see one of our optometrists today. We really do go the extra mile to make sure our patients stay well and happy and perhaps enjoy the odd game of golf, as Neil does!